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Inclusive services enhance customer satisfaction by ensuring that every individual can access and benefit from what you offer, fostering trust and loyalty. Meet compliance standards and demonstrate a genuine commitment to doing the right thing for your customers and service users.
The Adjustment Manager streamlines compliance by guiding service providers through legally sound processes with tools like pre-authorised adjustments, objective justification prompts, and KPI tracking, ensuring timely and efficient responses to service user and customer needs.
The Diversity Dashboard simplifies compliance for service provicers by providing real-time insights into customer diversity, with automated monitoring data entry, and clear comparisons with national demographic benchmarks, ensuring effortless alignment with legal and social responsibilities.
If you're looking to make positive changes in your organisation, then Thinkedi is the place for you.
We combine decades of experience in organisational change and transformation, with a genuine passion for people and inclusion.
We can drive your organisation's culture so that it returns all the benefits you've been looking for. We have solutions for organisations of every shape and size.
Book in a call back today, for chat about how we do what we do best.
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Frequently asked questions
ThinkEDI benefits customer service by streamlining personalised communication, storing customer-specific adjustments for faster support, and allowing reps to pre-prepare for customers needing different support. It also helps businesses understand the diversity of their customers, ensuring more inclusive interactions.
ThinkEDI guides customers through our 20 barriers to inclusion, ensuring they understand what they need to be fully supported by you.
ThinkEDI runs on all standard web browsers, as well as iOS and Android mobile phones.
ThinkEDI improves customer service efficiency by storing customer-specific adjustments and support needs. This eliminates the need to ask the same questions repeatedly, saving time. Customer service reps can also review necessary adjustments before a call, ensuring a smoother and more personalised experience
Yes, our system complies with GDPR and other industry regulations, ensuring secure data handling, encryption, and privacy protection. At ThinkEDI, we promise to never sell data.
You can easily connect with your customers through a one-time email link. Once connected, the connection will remain in place unless either party decides to disconnect.
Yes, ThinkEDI is integrated with Userway. Learn more about UserWay and its accessibility features here.
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